Privacy Policy

Introduction

This Privacy Policy explains how Lush-Cliff ("we", "our", "us") collects, uses, and protects your personal information when you use our website and services. We are committed to ensuring that your privacy is protected and that we handle your data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, and any other details you provide when completing enquiry forms or contacting us
• Travel Preferences: Information about your travel interests, preferred destinations, dates, and requirements that you share during consultations
• Technical Data: IP address, browser type, operating system, and browsing behaviour on our website
• Communication Records: Records of correspondence between you and our team

How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide travel consultation services
• To prepare personalised travel proposals based on your preferences
• To communicate with you about your travel arrangements
• To improve our website and services
• To comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you submit an enquiry form or contact us, you consent to us processing your information
• Contractual Necessity: To provide services you have requested
• Legitimate Interests: To improve our services and maintain business records
• Legal Compliance: To meet our legal and regulatory obligations

Data Sharing

We may share your information with:

• Travel service providers (hotels, transport operators, guides) necessary to arrange your journey
• Professional advisors and service providers who assist our business operations
• Authorities when required by law

We do not sell your personal information to third parties.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for 3 years unless you request earlier deletion.

Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

International Transfers

When arranging travel services, your information may be transferred to service providers located outside the European Economic Area. We ensure appropriate safeguards are in place for such transfers.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Lush-Cliff
42 Fitzwilliam Square
Dublin 2, D02 K283
Ireland

Email: [email protected]

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.